SMS Messaging Terms & Conditions
Fortris Digital Infrastructure Customer Care and Account Authentication SMS Program
By opting in, you agree to receive text messages from Fortris Digital Infrastructure for customer care, support replies, service-request follow-up, and account authentication. These messages are not marketing or promotional messages.
How to Opt In
Customers opt in by texting START or YES from their mobile phone to +1-504-888-FORT or +1-888-853-PASS. Existing customers may also text +1-504-888-FORT or +1-888-853-PASS to request customer support or an account authentication code.
Message Frequency
Message frequency varies based on your customer care requests, support interactions, service-request activity, and account authentication needs.
Message and Data Rates
Message and data rates may apply.
Help Instructions
Reply HELP for help. You may also contact Fortris Digital Infrastructure support at +1-504-888-FORT or +1-888-853-PASS or help@fortr.is.
Opt-Out Instructions
Reply STOP to opt out. After you reply STOP, you may receive one final confirmation message, and then no further SMS messages will be sent by Fortris Digital Infrastructure unless you opt in again.
Privacy Policy
Fortris Digital Infrastructure's message program privacy policy is available at https://tos.fortr.is/pp.
Mobile phone numbers, SMS opt-in data, and SMS consent records will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide and support the SMS messaging program or as required by law.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. SMS/MMS messaging may not be available through all carriers or in all areas.
Contact
For questions about Fortris Digital Infrastructure SMS messaging, contact help@fortr.is or call +1-504-888-FORT or +1-888-853-PASS.
Contact
Questions about this page may be sent to help@fortr.is.